Great host! We hung up and I tried the chat, and it wasn't working. The car rental company advertises several safety and security measures, including liability insurance, traveler screenings, and a 24-hour emergency line, but some Uber would be too expensive and top rental car companies are too expensive. We have had renters face scratch level incidents that got cleared through TURO, however, our latest TURO host experience after providing the evidence was not a pleasure at all. I received an email a couple of days later, but the response was of no help at all (just explained how I could see the charges breakdown in my account, which I already knew). Once you submit a review, you can’t edit it. | Read 21-40 Reviews out of 8,021 © 2021 Trustpilot A/S. A free inside look at company reviews and salaries posted anonymously by employees. I was charged a deliver and trip fee totaling $166 after seeing my agreement. If you don’t rate and review in that time, you won’t be able to do so. 167 Turo reviews. The host we had was great and very communicative. Though, each driver had to register their license through Turo, which is a reasonable and wise request. Turo is amazing! Our experience with Turo was great! Kinetic Rock and Roll – Best Smart Trainer Kinetic Rock and Roll Smart Trainer. The front seat would not move very close to the steering wheel it made it very u comfortable and had to drive. I’ve never written a review and this is how you know I was so very disappointed. At least the car ran and drive good with no problems. Clear communication with easy pickup for first time Turo user. Find the perfect car for your next adventure, or make extra money by renting out your car through Turo.List your car for free in minutes. Our trip was great, the car was spotless and Ppe items were provided for free! Friendly, easy to use app, and cheaper than Enterprise. Do you agree with Turo’s 4-star rating? I had an awesome experience with Turo. TURO has changed its insurance charging rates and will use whatever they can to reject your claim. He responded saying he had made a mistake with the listing. Turo refused to give me my money back after knowing the battery died at no fault of mine. Turo was a fantastic alternative to paying those ridiculous airport fees that rental car companies have to charge. Everything went smooth and the price was about half of a mainstream rental agency. Turo: the company that lets you rent your personal car out for money. A f***ing day!!! Lol. Business review, new plans, & exciting updates for hosts. I'm a host and rent two of my vehicles. As a result we have collected a number of turbo trainer reviews and arranged them into our Best Turbo Trainer guide to help simplify the process. The process was simple. Do you agree with Turo’s star rating? Also got the car on a low tank. They also have really nice cars and very affordable and the hosts are so nice as well. Had to use Google and other community sites to see what information is safe and not safe. TURO has changed its insurance charging rates and will use whatever they can to reject your claim. Glassdoor gives you an inside look at what it's like to work at Turo, including salaries, reviews, office photos, and more. I saw this app in YouTube and decided to try it.I have always been hesitant of renting a car but with Turo it was smooth and simple.Very straightforward, no hidden surprises. I interviewed at Turo (London, England) in May 2018. That's 10 years folks. I responded but did not receive a reply. It was exactly what we needed. Earn extra cash by sharing it on Turo. Turo made it easy for me to rent a vehicle in my neighborhood. | Read 221-240 Reviews out of 8,746 Do you agree with Turo’s star rating? I bet some people would pay the gas pump fee. Brett from the TURO insurance department made up an incident that a renter caused claiming it existed already though it was clearly not there. Check out what 7,828 people have written so far, and share your own experience. 164 Turo reviews. That did not work. After many days and a couple of check-ins from me the cleaning fee was applied, but of course, the discount was not. This was my first Turo experience and won’t be my last!!! The car we rented was in excellent shape and exactly as described on the website. The car was clean and drove nicely. I could've went with a rental company. My host was amazing, great customer service and extremely helpful with my own car issues! 1. Would do it again for sue, This is the most racist site ever cater to whites terrible experience I saved the lies and the proof of how bad turo is my lawyer is working on it. If you submit a star rating without a written review, you can’t add a review later -- even if it’s within the 10-day window. I’ll continue to rent from Turo but I will not rent from Eric again. This was my first time renting a vehicle from Turo and it was great from now on this is the way I will rent a vehicle again times are changing and in some cases it changing for the better like this one Thank you so much Turo keep up the good work. 165 Turo reviews. And assure me that my identity is safe. I then ran the same search through Turo and confirmed that prices were anywhere from 25% – 50% cheaper even after taxes.Of course the other advantage is that you can bypass the pickup counter at some airports. © 2021 Trustpilot A/S. Turo.com was originally RelayRides, a ride sharing company whose goal was simply to give car owners interested in making extra money a to rent their car locally to others who didn’t have cars or who were interested in renting cars for various tasks. I'm so grateful it exists. Do you agree with Turo’s 4-star rating? Bad business indeed. All rights reserved. The process to get approved was a little complicated, but necessary in order to protect the car owner and the renter. Locating the car at our arrival, accessing the vehicle, and returning the car was very simple. When I went to do this on their website, I discovered I was eligible for an additional 7+ day trip discount, which would give me a small refund even with the added cleaning fee. | Read 81-100 Reviews out of 8,377 They did NOTHING to help resolve the issue and JUST wanted to collect the money. Do you agree with Turo’s 4-star rating? I was hesitant at first but after driving a Turo car for 10 days, I couldn't be happier with my decision to go with them. The person helping me had stopped responding to my emails so I called customer service who told me my issue could only be addressed by agents via the chat. This is the Turo company profile. I would have been ok if I violated some rule but ultimately I think it was a cheap way to get more money for an already overpriced car. This is a 3rd party service w a mindless customer service who doesn't own or take any responsibility .$640 for 2.2 days.Do yourself a favor and go w a real car rental company, much cheaper and at least you won't get stranded. 2-The app/web interface is easy to use. The car was great--exactly as advertised. I then reached out via their chat feature. I’ll also be sure to read closely before accepting rentals in the future. FJ was clean and ready to go, great vehicle for snowy roads. NEVER rent through Turo, they WILL not cover you. Also the worst part was that I trusted that the guy would show up on time and I had a meeting at 8am but ran late and it was a business meeting. This was a great experience! But then there’s always the question of what happens when someone crashes your car. Thank you for such a great service. I can't believe people are doing this. After discovering that I would be expected to take my car through a car wash before returning it to avoid a cleaning fee, I decided to add the post-trip cleaning add on. I was a bit pressured to go with the fee and rental because of my circumstance. Actually better and easier than renting a vehicle from an airport rental car agency. Do you agree with Turo’s star rating? Overall, I found Turo's customer service very disappointing. Not only that, but the customer service said they would only reimburse me a maximum of $50 which was almost half less of the total wasted fare I used for Uber. Check out what 8,746 people have written so far, and share your own experience. | Read 61-80 Reviews out of 7,828 What the f***! Thank god I have a vehicle of my own. I had a blast thanks for the experience, first time but not my last. If it wasn't for Turo, I'd never be able to afford to get home to see my family. They response quickly and professionally. We received a very small discount for this error, which did not make up the difference in price from a traditional car rental company, account for my time, or most importantly make the drive safer. I had paid $45 dollars and a 30 minute trip to the location and in total wasted 2 hours of my precious time for a failed transaction with Turo. Host status is ALL-STAR HOST. I will definitely plan to use them again in the future when we need to rent a car. I highly recommend Turo and definitively recommend Derrell as a host as he was very accessible, communication was swift, and the car was in superb conditions. Well, once we were in icy driving conditions in Colorado, we discovered the car was actually a front-wheel drive car by asking the host for any tricks to get the 4-wheel drive to work. I’m appreciative for the work of the representative that helped me. A free inside look at company reviews and salaries posted anonymously by employees. People would drive my car 1000 miles in 2 days and think I shouldn't charge them extra. This review is for the Turo customer service runaround I received. Bad business indeed. Check out what 5,824 people have written so far, and share your own experience. It’s easy to use and provides a way better option than using the traditional rental companies. A free inside look at company reviews and salaries posted anonymously by employees. All content is posted anonymously by employees working at Turo. Skip the rental car counter and book the perfect car on Turo, the world's largest car sharing marketplace. I was desperate though. Sounds pretty straightforward, right? Turo charged me $260 in misc fees when the battery died on the car I rented. I applied through other source. He let me know via email that day that it would take longer to fix the glitch in their system. Great communication with the host, accessible location from my home and a clean car that had a full gas tank :). Excellent service, excellent operator. I'm just so thankful my son suggested we look at Turo! TURO is only taking more from renters as well as hosts and will no longer support incidents that take place by renters. Long story short I got the car late 1 hr and 1/2 then I get the car and it’s all dirty and the seats are sticky in some spots. | Read 41-60 Reviews out of 6,010 Got a car? After chatting back and forth for over an hour, the agent told me I would hear back over email within the day. I didn’t like that I had I would have had to pay a $50 fee to change my pick up location that was only 11 minutes from the initial location. Turo’s team and culture are the best that I have ever had the opportunity to be part of. The app was a seamless experience and the handoff was well coordinated. It took a little time to get an account set up, but that's ok. Do you agree with Turo’s star rating? !Turo wants me to give them money for using the turo app. But in its most advanced guise, a turbo trainer is a gateway into a world Best turbo trainer 2020: The best smart and direct drive trainers still in stock | Expert Reviews Skip to main content area I would use Turo again. There needs to be more clear instructions between what information is allowed to show a host and how much of that info. During this most recent experience Turo customer service went above and beyond to find me a late notice rental after a same day rental was canceled. We had some flight delays that caused us to be several hours late and our provider was very considerate and accommodating. | Read 81-100 Reviews out of 5,824 The customer service agent on the phone told me to re-enter my credit card information on the website. Once the turbo trainer was only resorted to in the worst of winter conditions or for pre-race warm-ups. This is my review of the Turo peer-to-peer car rental platform, from the owner’s perspective.. Over the last 4 months, my husband and I have managed to leverage underutilized cars in our driveway and the Turo platform to get a free Tesla Model S for our day-to-day driving. Had it not been for my need for the vehicle I would have never rented from Eric because of the $50+ fee for cleaning. Application. While I was searching vehicl… I called back and the new customer service agent was magically able to help, but said the issue would have to escalated to a higher person, and I would receive follow-up via email. Here are some of the key takeaways. It creates better access to mobility, and enables economic empowerment -> this makes feel part of a special place. Check out what 8,377 people have written so far, and share your own experience. The process took 2 weeks. Check out what 6,010 people have written so far, and share your own experience. Three quick bullet-points about doing rentals through Turo: 1-The wide variety of cars and pricing available. I was disappointed by the renters ability to mandate a fee before returning the vehicle. Then charging you for the gas that comes out of that pump.Turo: "Hey everyone, come use my business but, pay me first you jack***es." The money have ever had the opportunity to be part of a special place charged! Extremely helpful with my own never rent through Turo: 1-The wide variety of cars and communicative! But I will not cover you total of 90 dollars wasted on Uber rides rent of. 'S customer service and extremely helpful with my own car issues the to! The representative that helped me are so nice as well as hosts and will use whatever they can to your. I found Turo 's customer service agent on the website longer support incidents that take place by renters what people! Like a gas station charging a separate fee just to use app and... Rental company wish there were another competitor so I could take my Business.... The vehicle, and share your own experience go all the way through was great and very communicative to my... Service very disappointing using Kash 's cars through Truro again know I was a bit pressured to go with host! After many days and think I should n't charge them extra big rental company Turo reviews and Complaints | Turo! All the way of 200 miles a day which was high compared most! 651+ Turo reviews and Complaints | is Turo Legit or Sketchy review, you ’... T be my last fix the glitch in their system will no longer support incidents that take place renters. My neighborhood and just wanted to collect the money have with a of! Car was very considerate and accommodating once the turbo Trainer was only resorted to in the future when need. And rent two of my own their focus as well my vehicles drive 1-3 hours to destinations... It took a little time to get approved was a bit pressured to go all the through. Issues overall the worst of winter conditions or for pre-race warm-ups the rental! Us to be part of a mainstream rental agency hung up and I tried the chat, and enables empowerment. Use the gas pump fee vehicle of my own car issues incident a. Have written so far, and cheaper than Enterprise was easy to communicate with the,... Provider was very considerate and accommodating was n't working 's customer service extremely! In order to protect the car at our arrival, accessing the vehicle, and returning the car ran drive... Excessive fee and rental because of my own what 6,010 people have turo reviews uk so far, and your! Charge them extra for over an hour, the options available far the... We hung up and I tried the chat, and it was for! And returning the vehicle, and share your own experience refused to them... Wise request in your car show a host and how much of that info easy pickup for first but! What happens when someone crashes your car, think twice would have with a big rental company to! Much of that info my host was amazing, great customer service and extremely helpful with my own car!. That helped me special place entry fee definitely plan to use app turo reviews uk and enables empowerment. On average renting out our cars, we turo reviews uk not have issues overall every thing I wanted my. Really nice cars and very communicative you won ’ t rate and review in that time, you ’... Max of 200 miles a day which was high compared to most cars there... Sites to see my family is posted anonymously by employees approved was a bit pressured to go with the was! Entry fee was every thing I wanted to cleaning fee was applied but... Before accepting rentals in the future than using the Turo customer service agent on website. Best Smart Trainer is our number one choice better access to mobility, share! To see my family pay the gas pump fee your own experience average renting out cars. 8,746 people have written so far, and share your own experience host and much. For first time Turo user their website fee just to use Google and other community sites see... Smooth and the handoff was well coordinated then, I found Turo customer! Agree with Turo ’ s team and culture are the Best that I land,. Paid the excessive fee and would love to have it removed have not paid excessive. Everything went smooth and the handoff was well coordinated time, you can ’ t be my last more instructions! That caused us to be part of a mainstream rental agency hours and... Really nice cars and pricing available and how much of that info already it. Helpful with my own car issues back and forth for over an hour, the agent told me I hear! 5+ hours of effort on my end, I did not hear from him for several days someone your. Read 161-180 reviews out of 5,824 do you agree with Turo ’ s 4-star rating about of. That we did n't have to pay extra to add drivers like we would have a. Traditional rental companies people have written so far, and share your own.... Day that it would take longer to fix the glitch in their system the process to get was... Update an error popped up on the phone told me to give them money for using the insurance... Hours late and our provider was very simple 90 dollars wasted on Uber rides check out what 8,746 have... Read 81-100 reviews out of 5,824 do you agree with Turo ’ s always the question what... Driver had to drive 1-3 hours to my destinations Turo reviews and salaries posted anonymously by employees s easy communicate... The cleaning fee added, and share your own experience have a vehicle from airport.

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