Photo of Desmond Kuek from Facebook video

According to the Public Transport Council’s latest survey of 3,000 commuters last month (Dec 2017), the government found that satisfaction level for the government’s Transport Ministry and the Land Transport Authority has a 6.7 out of 10 rating. The government also claimed that it’s survey found that commuters rated 6.26 out of 10 rating for confidence in the safety of the public transport system.

The PTC published the findings yesterday with a press release admitting that public confidence for the Transport Ministry:

“PTC’s surveys found that while public confidence in our public transport system had dipped following the two rail incidents, commuters remained positive that the Government and public transport operators are doing their best to improve their rail experience.”

SMRT and SBS Transit received a satisfaction rating of 6.69, dropped from 7.89 in survey done on the same year.

However, SMRT CEO Desmond Kwek went into denial mode saying he is very satisfied with the result saying that people are “by and large” satisfied:

“Trust and confidence in our network is something we continue to need to work on. I take heart with the survey’s findings that commuters were by and large satisfied with SMRT’s service.”

The survey found that the worst-performing train line is Bukit Panjang LRT, with a satisfaction rating of only 51.3%.