Photo of SMRT Chairman Seah Moon Ming and the two CEOs from Straits Times

SMRT started off their reliable public transport today (Jan 2) with a signalling fault between Tanah Merah and Changi Airport, and unreported train delays at Boon Lay station. The fault at the airport line started at 5.49am, and it was cleared at around 7.20am. Half an hour later, SMRT reported the fault recurred, only to be resolved by 9am. Commuters travelling along the affected stations reported delays of more than 30 minutes, and SMRT activated free shuttle bus services.

The train delays in the western region are unreported, and only local PA system announcements were made at the affected stations. *Update: Commuters travelling along the North-South Line at Toa Payoh station reported train delays at around 8am. This is also not reported by SMRT.

The fault occurred even after SMRT was given full-day closures for two Sundays, where commuters had to pay regular train fares for tran-replacement shuttle bus services.

Singapore’s East-West and North-South lines are seeing increasing disruptions due to the upgrading of the signalling system. The government-owned transport operator did not complete commissioning the new software, and currently uses live operation data with commuters on-board for testing. A train collision happened on Oct 2017 at Joo Koon station after a glitch from the new signalling software disabled a safety logarithm.