Screenshot from Twitter of crowd at Bedok station

Train services along the East-West Line (EWL) were delayed for more than 30 minutes during the peak hour morning today (Oct 24). According to commuters, SMRT did not make any announcement informing the public of service disruption at the stations. However, SMRT countered claims by commuters and defended themselves saying announcements were made over the public address systems in the stations. A check on SMRT’s official Twitter found no such announcement was made.

“Announcements were made in stations and on trains to inform commuters of the fault and to advise them to add an additional train travel time of 10 minutes. Normal services resumed at 9am.”

SMRT issued only a press release in the evening, and said that there has been a “software fault”.

“At about 8.30am, the EWL encountered “a software fault on the legacy signalling system. The fault was rectified in about 10 minutes, but the line experienced “some train traffic congestion during the morning peak” as trains had to move at slower speeds for safety reasons when the fault occurred. As such, commuters may have encountered delays to their journey this morning.”