According to media reports, 32-year-old Karen Koh was given a wrong injection, wrong blood test and wrong payment advice from Choa Chu Kang Polyclinic in the past two months.
In May, she went to the polyclinic for three fasting blood test and was told to return the next day because the polyclinic forgot to check her cholesterol level. After confronting a doctor, the doctor said he would just divert from the blood taken earlier for the test. When Karen Koh later went to the cashier to make payment, she was told there is no need for us to fill a form for Medisave withdrawal. After she got home, the polyclinic called to said the form was needed after all.
Then in July, Karen Koh went to the polyclinic for tetanus jab as a prevention after she was bitten by a dog. The polyclinic administered the wrong injection and gave her a typhoid jab instead. The National Healthcare Group Polyclinics’s Deputy Director, Jancy Mathews, said the two nurses – one who had taken the vaccine and the other who did the injection – did not check if the jab was the correct one. The Deputy Director then claimed that the error could have been made because the packaging look alike. She also blamed the nurses for not following protocols that resulted in the error.
When the patient asked for a refund, the polyclinic only did a partial refund of S$25 for the jab. There is no mention of compensation even though, if Karen Koh had been unlucky, another jab of “similar packaging” could have been deadly for the patient.