While frustrations grew and tempers flared, SMRT held back information over a massive train breakdown that happened along the Circle Line affecting key interchange Serangoon and Dhoby Ghaut this morning (Mar 15). The listed conglomerate in Singapore’s transport duopoly did not update their Twitter and Facebook account as they usually do. SMRT has as in past occasions use these social media outlets as official channels to inform commuters of train delays.
According to twitter accounts, there was a train fault along the Circle Line this morning around 8.10am and train stations became unbearably crowded for close to an hour.
It appears SMRT has taken train delays and breakdowns as part and parcel of everyday life to not see the need to inform commuters. Despite having news outlets picking up the report, SMRT did not apologize or make any explanation for the morning delay.
In the recent transport survey conducted by the Land Transport Authority, Singaporeans surveyed were found very satisfied at 78.9% satisfaction rate over train service. The result has however been called out as a bluff by many Singaporeans online as the Singapore government has a history of fabricating statistics and surveys to generate a better image for itself.