Passengers scheduled for flight Scoot TZ8, from Singapore to Perth, were delayed for over 12 hours from 20 June to 21 June without given any compensation for accommodation or meals. Yet just 2 days ago on June 19, a Scoot flight, TZ 221, bounded for departure from Hongkong was also delayed overnight but the passengers in Hongkong were given accommodation.
In the videos submitted by Scoot passengers today, Singaporeans were asked to go back to the airport the following day and Scoot will not compensate for any meal or accommodation. It is not confirmed if only Singaporeans are denied compensations.
Originally scheduled to depart from Singapore at 1210pm (Singapore time) on June 20, six different technical issues were broadcast over six times with the Scoot passengers boarding and disembarking two times, then finally told by the Scoot representative to go home without any reimbursement for taxi fares, meals or accommodation.
Three videos of the incident were uploaded by an Australian and a Singaporean passenger on YouTube, one was taken on June 20 while two were taken on June 21.
Many online commentators are also outraged at Scoot’s service standards and one even quoted the European airlines standards:
“- in the event of long delays (two hours or more, depending on the distance of the flight), passengers must in every case be offered free meals and refreshments plus two free telephone calls, telex or fax messages, or e-mails;
– if the time of departure is deferred until the next day, passengers must also be offered hotel accommodation and transport between the airport and the place of accommodation;
-when the delay is five hours or longer, passengers may opt for reimbursement of the full cost of the ticket together with, when relevant, a return flight to the first point of departure”
There are also other commentators who callously remarked that the Scoot passengers deserve no compensation because they are flying budget airlines. To which a commentator made a comeback:
“Eat Coffeeshop food expect shit and cockroaches in your food”