In the latest report by the Singapore Consumer watchdog, Consumer Association of Singapore (CASE), the President of CASE and PAP MP Lim Biow Chuan announced that CASE has successfully recouped more money for consumers in 2014.
Mountbatten MP Lim Biow Chuan also quoted a dispute involving a slimming promotion. An unemployed woman was invited to a beauty salon promotion for an S$18 session, but eventually bought a S$88,000 slimming package due to alleged pressurized sales tactics. However the woman did use up 30 sessions and later wanted a refund because of her unemployment. CASE successfully meditated between the two parties and S$55,000 was returned to the woman.
According to the report, CASE recovered S$155,000 more in 2014 than 2013. However, CASE received lesser complains in 2014. The total number of consumer complaints made to CASE declined by 16.8% or 21 cases, to a total of 125 in 2014.
You may view the report from CASE here.