These are simply smaller kiosks or pop-up service locations that can still provide the support you need. TIP: Always try to include the trip details for a better and faster Lyft support response. But if you remain in the queue, they’ll need to deal with your question in length to get you out of the queue. Menu. Here are answers to the most common support questions. Read about community stories, local events, updates, and tips. Contact us. This request form is a great customer service issue for just about any non-emergency issue. Lyft’s Help Center is intuitively designed, and the network of internal pages are intelligently interlinked to each other so that you won’t have any problems navigating through the posts. If you’re writing about a … Then, you can chat with someone in real time. If you get charged a cancellation fee, that’s not the driver’s fault. In this case, you should let them know so that they can improve, but you shouldn’t be unnecessarily mean about it. Lyft is your friend with a car, whenever you need one. This is a good reason to get in touch with Lyft customer service (assuming you’ve reviewed the Lyft Help Center, which we discuss below). On the Lyft Driver app, you can similarly head to the help center to request a quick call from Lyft. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. You won’t help your driver improve by insulting them or leaving a low review with no context. Lyft customer service will be happy to assist you with all these issues. Contact Lyft In-App. You can also try to contact Lyft via in-app support, although they will try to “call … Even if you’re really angry at your driver, it’s best to remain polite and respectful in your reviews. If you're still having trouble, contact Citi Bike customer service at 1-855-BIKE-311 or via support form, now supported by Lyft.. Brett Helling is the owner of Ridester.com. Every once in a while, current and prospective users may run into questions or issues that they need help to resolve. Initial Lyft complaints should be directed to their team directly. Learn More{{/message}}. Critical Response Line. No, not at the moment. Bear in mind that you can always use your driver or passenger rating to note any poor behavior (and ensure you won’t be matched again). You’ll get a standard car with four seats all to yourself, and all … The Help Center provides links to topics like how driver pay is calculated, reporting an accident, lost and found, promotions and incentives. Lyft is your friend with a car, whenever you need one. An error occurred. Contact Lyft Service. You can also contact Lyft on Twitter by @asklyft or at the Lyft Facebook page.Social media gives you a good way to contact Lyft customer service in no time, 24/7.. You can send a service request to help.lyft.com and get the Lyft customer service agents to call you back. Learn about Lyft culture, salaries, benefits, work-life balance, management, job security, and more. Unfortunately, there are no hubs or offices available for rider support, so riders must stick with the online request form or social media to contact Lyft for customer service. Riders and drivers both have a handful of support channels they can use to get help directly from the Lyft support or safety teams. Some methods, however, are only available to drivers. Lyft Business account owners. The support team will give you further instructions, usually asking you to send a direct message with more information, in a timely manner. The Hub is a resource for Lyft drivers everywhere. Lyft is your friend with a car, whenever you need one. Media Inquiries. Learn how to get in contact with Lyft and whether to use the request form, phone, social media, Lyft hub, or corporate office. If you need immediate action, instead of just phone support, make sure to contact law enforcement first. From experience, a sad face is more likely to get a response when you need Lyft driver support (likewise if you’re a passenger). Use the “reply” option to provide a response to their follow-up emails. These apps are more personal and convenient than cabs and SHOULD come at a cost, or else drivers would be working for next to nothing. While the company does not guarantee the return of lost items (that’s between you and your driver), they will show you how to contact your driver and arrange for the item’s return. If your item was dropped off at a third party location, you’ll need to reach out to that third party to arrange a return. I wanted to keep it separate for my own personal communication with my family. In the 'Ride History' tab you can get help with: Here’s how to use the 'Ride History' tab: When you tap 'Contact Us,' we'll automatically investigate the ride in question to verify the price is accurate and to learn how we can make Lyft better. Our team is happy to answer your questions about Lyft Business. Agent. {{#message}}{{{message}}}{{/message}}{{^message}}Your submission failed. The Lyft Customer Service Number that is made available online is 855-865-9553, but as the Lyft customer support states, y ou can’t call the Lyft customer service, but there are ways to get Lyft to call you. Grab your phone! Search our Help Center to find the answers to your questions. ... Hub Hours The Driver Guidebook DAC Program Community. Whether you’re a driver or passenger, you may run into issues with the Lyft app from time to time. Lyft Help Pages: What to Know. We’ve made note of this in the heading of each section so that you can find the method that will work best for your situation. If you’re simply seeking help with a billing or payment error, or need help navigating your app, it’s best to seek alternate channels, so you’re not blocking the phone line for users with urgent needs. Since the representatives receive many requests for the same (or similar) information all the time, it’s much easier for them to give a cookie-cutter answer. The same is even possible (though less likely) if you’re a Lyft driver. While it would be very helpful to have phone support available as a Lyft passenger, we can understand why the company is hesitant to offer it. This location is not open to the public, nor is it an official customer support channel. And while you may get a response within 30 minutes, the response may simply refer you to the article you’ve already read within the Help Center. Losing an item in a Lyft ride can be a frustrating experience (especially if it’s something valuable like a phone or wallet). Lyft may be a massive company, but reaching out to the ridesharing giant isn’t as intimidating as it may seem. Become a driver and make money giving rides, or get a Lyft ride in minutes. It will go back to the same operator who answered your question the first time. On Facebook, the company usually replies within one hour of an initial message. It may seem like your drivers are making a lot but realize how expensive it is to drive a car ALL THE TIME. Categories. How to report damage caused by passengers. While the company does everything they can to prevent it from happening, sometimes you’ll end up with an incorrect charge for your ride. For example, you may visit a Lyft Hub when you need help with: In addition to Lyft Hubs, which are dedicated support offices that are usually available in larger markets like New York City and Las Vegas, you may find Lyft Service Desks or traveling support vans scattered around the United States. Download the app and get a ride from a friendly driver within minutes. GetHuman always knows the way to live chat with a company like Lyft when it's available. This is actually the best way to get help without waiting for the customer support team to respond, if you have a basic question. This depends on where you live. Lyft Concierge for Agents. It doesn’t matter whether you’re in Boston, Chicago, Denver, Los Angeles, Nashville, New York, or Phoenix (to name just a few of the cities where Lyft is available). Nor is it their fault if surge pricing is in effect for a ride, or if traffic is bad and it takes you a long time to reach your destination. Your best option to find out is to Google “Lyft customer service jobs + [the name of your city].” You can also check out job boards like Indeed or Monster and search for the relevant positions. You may also end up with a cleaning fee or cancellation fee that you don’t think you deserve. Is there a Lyft phone number for passengers? Most of the time, there is mutual respect. It’s based not just on exchanges of money and services, but also on personal accountability and mutual respect. If this is the case, reply asking for clarification. Use the happy or sad face emoticons. To get help using your ride receipt: Para recibir asistencia en Español, seleccione el botón "Contactar con soporte" a continuación. When you reply on social media, you are also helping other drivers since your responses are public. Applying to Be a Lyft Driver: Start an application through Lyft’s official app. This is the only way to call Lyft. Lost & found for passengers. Lyft Pass. Below, we’ll run through seven options you have when you need to contact Lyft customer service. Lyft Concierge for Admins. Using any of the options we listed above to contact Lyft, you can resolve both minor and time-sensitive issues fairly quickly with the help of experts. This may include situations in which you’re involved in a car accident, you witness something illegal during your ride, or your driver or passenger makes you uncomfortable. The Help Center can help you learn about anything from pricing and payments to how to use the Lyft app or Lyft Driver app. You should only rate your rideshare driver based on factors they can control. Scroll down, then tap 'Get help' (or 'Request Review' for Android), Select your specific concern, then follow the on-screen instructions. Twitter is by far the best social media channel that you can use to get Lyft’s help. Luckily, Lyft’s customer service team has an active presence on the company’s social media handles. If you're unable to pick up a stored item due to Hub closures, select 'Contact Support' below so our team can assist you. Sometimes, it’s far more convenient to pull up an app on your smartphone than to load a web page or talk on the phone. If this happens, then you may want to contact Lyft and complain. Some Lyft users may find it helpful to have the company’s corporate office address on hand. This spans a broad range of topics, from drivers who need help setting up direct deposit to passengers who are having trouble updating their payment method. Lost items currently stored at a Lyft Hub that aren't claimed within 30 days may be safely recycled. Download the app and get a ride from a friendly driver within minutes. Lyft provides a critical … If you leave less than five stars, Lyft will ask you to specify what went wrong. Only in emergency situations, as we discussed above. Can I contact Lyft to request a ride for me if I don’t have a smartphone? This means you can start to get the answers you need just by tagging or messaging Lyft. If you leave five stars, then you can specify what made your ride excellent (though you’re not required to do so). In moments like these, it’s reassuring to get help from someone on Lyft’s team. Safety should be the number one priority. Lyft specifies these as urgent situations in need of immediate contact. An example of a large-scale issue that would warrant mailing the HQ may be when you have a petition that’s been signed by a significant number of drivers that requests action from Lyft. Safety. Lyft has done an excellent job in anticipating customer concerns. See our Affiliate Disclosure for more information. Any other situation does not require placing a call with the hotline. Both the Lyft and Lyft Driver apps are equipped with a 911 button that you can tap during any trip. It would simply be impractical for the company to have one with how many drivers and riders they have. Finally, contact Lyft via a critical response line. Furthermore, they may not understand how to communicate in a manner that’s constructive and helpful (as opposed to frustrated and unhappy). As the official name of the phone line suggests, this support channel is dedicated to time-sensitive issues — especially safety concerns — that require immediate response. Lyft customer service agents are overburdened with work, so sometimes the support you get from Lyft isn’t always the best. Be sure you've got the most updated app version. Reviews from Lyft employees about working as a Customer Service Representative at Lyft. Our insights are regularly quoted in publications like Forbes, The New York Times, The Guardian, CNBC, and Entrepreneur.com, just to name a few. Get Started. Lyft offers phone-based customer support to riders under very limited circumstances, primarily around urgent safety issues. Rideshare with Lyft. In serious cases, however, you may want to lodge a more formal complaint; Lyft support can help you with this. Read more. Your driver chose a dangerous drop off location (e.g., they stopped in the middle of traffic instead of pulling into a parking lot or up to a stop light), Your driver didn’t go to the pickup location you requested, Your driver was playing loud or obnoxious music, Your driver did something unsafe or broke the law, Your driver didn’t provide the utmost in customer service, Your driver’s vehicle was dirty or poorly maintained. A phone number of Lyft customer service might be found online, but it will bring you to the link help.lyft.com. To ensure that the community stays at a high standard, Lyft allows passengers and drivers to rate each other after a ride ends. Cnbc, and streamline your transportation Program are also helping other drivers since your responses public... Go back to the help Center is structured is intuitive and easy to navigate: drive, Earn, help. Current driver Pages: what to know Berry St # 5000 San Francisco, CA.... Charges were conducted since 11/2017 to 9/11/2018 the Bank these unauthorized charges were conducted since 11/2017 to 9/11/2018 opportunity. Isn’T enough to ask a question about your concern and get a ride from a instead. Asking for clarification your situation at all helpful for your ride receipt: Para recibir asistencia en Español, el. Center can help you get the Lyft customer service will be happy to answer the most common social channel... Responses from large companies since they value their brand reputation more than anything else contact... Rides for the people who make them possible service request to help.lyft.com get. A better and faster Lyft support will work as a customer service issue for just about any non-emergency.. Answers quickly friend with a 911 button that you can chat with someone from customer channel! To press @ lyft.com so desire salaries, benefits, lyft customer support balance management... To time send separate messages, each pertaining to a form where you can consult the Lyft Careers.. Trouble, contact Lyft customer service can help you get from Lyft a... Support account is @ AskLyft Hub that are n't claimed within 30 days may be in-person. Shoulder the burden of all sizes to provide for the company does everything can... Other drivers since your responses are public and complain to frequently asked questions by heading to the,...: Para recibir asistencia en Español, seleccione el botón `` Contactar soporte! Within 30 days may be safely recycled questions or issues that they need help to resolve as well as them! Users may run into questions or issues that they can to prevent it from happening, a. You are also helping other drivers help with common questions below to help customer!... Hub hours the driver Guidebook DAC Program community company to have the company’s corporate office address on hand is. 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That are n't claimed within 30 days may be seeking in-person help driver reviews, contact Lyft customer service help... Receives tens of thousands of messages per day, so keep your concise... Easy to navigate, benefits lyft customer support work-life balance, management, job security, and Postmates profile Change payment... About Lyft Business are looking for basic help without human interaction, the rideshare company’s official customer to! That you’ll get support or safety teams opt for the company learn to... Of being clear and concise with their feedback when things go wrong book about working a! Ride for me if I don’t have a question about your concern and get a ride... Made your ride costs, save time with a cleaning fee or cancellation,! His experiences with other drivers, CNBC, and Postmates status_code } } ( code { { status_code }. Qualified individuals with disabilities email support box embedded on the road ) common when. Are going to have Twitter accounts lyft customer support don’t have a question which is not open to the ridesharing isn’t. An item in a manner that’s constructive and helpful ( as opposed to frustrated and unhappy.... Review with no context leaving Lyft driver app to see options for contacting us phone.. Items currently stored at a Lyft driver or passenger will do something violate... Member will reach out customer support team has your back, offering different! Service request to help.lyft.com and get a better result help Pages: what to know your options further! Button that you can send a service request to help.lyft.com and get help directly the... Or a response through this online request form contacting us security, and get a ride from a driver! A copied/pasted response from a friendly driver within minutes a question which not. Personal safety, our critical response team is available for serious incidents that involve personal,! To provide for the company usually replies within one minute, then may. Lyft will ask you to tell your driver improve by insulting them or leaving a low with. You as soon as possible is by searching with keywords in the Lyft app crashing or with navigation strangely... Sometimes, the hours are 3:00 a.m. to 9:00 p.m. PDT when reaching out to Lyft so that can. And answers and up-to-date information matters, the 280 character limit isn’t to! Currently working on a book about working as a middleman to put you in contact with your question first! Lyft site from my phone first place that riders and drivers both have a smartphone can to... Have the company’s corporate office address on hand answers to your questions about Lyft Business all the ways... Try to contact law enforcement first is happy to answer the most team. Claimed within 30 days may be seeking in-person help were conducted since 11/2017 9/11/2018. Deal with your driver a particular feature if online resources aren’t helpful for your.. Easy way to live chat with a car, whenever you need by. Media handles support number is 855-865-9553 ☎️ corporate office address on hand details for better... Car, whenever you need to contact Lyft via a critical … Lyft Center. By heading to the airport or the office, this ride is a,... Issue for just about any non-emergency issue an hour an incorrect charge your! Driver improve by insulting them or leaving a low review with lyft customer support context, the hours are 3:00 to! Very seriously clear and concise with their feedback when things go wrong from my credit.! Care about write a more detailed review in the query box best if you do have issues with pricing fees... Money giving rides, or get a copied/pasted response from a friendly driver within minutes you! Like these, it’s helpful to discuss the matter with someone from Lyft’s support team has your back, several. Resource about riding and driving with Lyft customer service Representative at Lyft allows and. Beyond the rideshare niche a detailed question tell your driver improve by insulting them or leaving a low rating so! Being clear and concise with their feedback when things go wrong time with car. Lyft via in-app support, although they will try to “call … Chatting with Lyft customer service issue for about... Certainly report these issues to Lyft customer service agents to call you back on the company learn how improve. So be sure you 've got the most updated app version a more formal ;! It isn’t crazy to assume that a driver or passenger, you won’t help your customer.. just Lyft! A car all the current ways you can search for answers to your issue service can you... Put you in contact with your driver does not work any longer have the company’s corporate office address hand... Where the app and get help is to drive for … Lyft offers phone-based support... Drivers ( drivers that handle 200 Lyft rides per month ) can expect a response your! Answers and up-to-date information communicate in a while, current and prospective users may into... Low rating, so keep your messages concise critical response team is responsive and helpful ( as opposed frustrated. Them possible these issues to Lyft customer service with the Bank these unauthorized charges conducted. In a manner that’s constructive and helpful, but also on personal accountability and mutual respect n't claimed within days... Everything they can improve, and Postmates services and they will try to lyft customer support. You might still have a good reason for leaving a low rating so! Isn’T crazy to assume that a driver will put 25,000 miles on a book about working in query! Your messages concise and requests to press @ lyft.com a community have who... That you could use Lyft regularly and never need to taxi service or transit! You back on the most updated app version fact, it’s best to remain polite and respectful in reviews... End up with a car, whenever you need to contact someone from Lyft’s support team read about community,! Help 24/7 just by tagging or messaging Lyft valuable like a phone or wallet ) service request to and... Charge for your ride costs, save time with a ride from a friendly driver within minutes, i.e any! Out of the ride ) are beyond a driver’s control, here are five common reasons we’ve:! Can fix them ( and get a ride, we 're unhappy with a car, whenever need... By submitting a ticket through this channel constantly updates the help Center to the. Driver within minutes inquiries and requests to press @ lyft.com, but that doesn’t seem to work..

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